For many of us in North America, downloading games to your mobile device is a new experience. If you have purchased a game through a carrier’s store front (on-deck) you’ll know that each carrier has down load instructions that vary from one to another.

We have an “off deck” service where you make your purchase directly from our portal on your mobile device.

It’s easy and simple so please don’t be intimidated. The following is a generic step-by-step process to help you get up and running fast.

Identify your Mobile Phone

First step is to identify your phone manufacture and model. Not all games play on every phone so make sure you know your make and model number. To help you identify your phone, refer to our handy chart. (Dave – link to phones page. These are the ones you spoke to Robin about)

On our web site, we note if specific games are limited to the number of phones they work on. For example, some of our 3D games play on a small range of phones. That’s because not all phones are capable of displaying high end graphics or have the technical power to make them play properly. Technology changes everyday!

Find your Mobile Internet Browser

Take a minute to find the browser on your phone. Each phone is different so if you don’t readily see the Internet icon on the menu screen, refer to your specific phone manual.

Data Plan

It’s a good idea to have a “data plan” from your mobile phone company. We work to keep our down load files small to keep your costs low. Remember that you pay a fee to the phone service provider for Internet usage and a fee for our games unless noted that they are free.

Follow the Step-by-Step Process

Once you have launched your mobile browser and entered 966369.com, just follow the simple step-by-step process for downloading your game of choice.

Purchasing Games

When you down load a game directly for purchase from our mobile site, you have a choice of having the bill go direct to your credit cored or to your Carrier specific mobile account. We operate a two price system – one is for Credit Cards. If you chose the second option of billing direct to your mobile account, (called Premium SMS) in addition to the cost of a game, a second amount will appear that reflects your Carrier’s charge to us for billing to your account. We do not set your mobile phone carrier’s fees.

Security

Security in the billing system is a major priority for us. Our credit card billing service is easy to use and ultra-secure. It has been operating in Europe for the last five years and is known for its security. No credit card information is retained by us beyond the approval process for the purchase you are making.

Privacy Policy

We receive and store information you enter on our web site or give us in any other way. Information we collect may include your name, address, mobile phone number, mobile operator, email address, and mobile entertainment preferences. We will not pass your private information to any outside company for its use in marketing or solicitation. The information we collect during a purchase is necessary for us to fulfill our order, track the status or your order, and provide the best customer service possible. Our credit card billing service is easy to use and ultra-secure. It has been operating in Europe for the last five years and is known for its security. No credit card information is retained by us beyond the approval process for the purchase you are making.

Refunds

Refunds will be handled on a case by case basis. If we are not able to resolve your down load or installation problem, we will happily refund you. We retain the right to block down loads to individuals who abuse the system.